By booking a garment through Rentique AU, you agree to the following conditions.
Damage & Loss
- Customers are responsible for taking reasonable care of all garments during the hire period.
- If a garment is damaged beyond reasonable repair, lost or otherwise unable to be hired again due to damage caused during the customer's hire period, the customer may be responsible for the reasonable replacement cost of the garment. Where appropriate, this may be up to the garment's full RRP.
- If you notice that you may have damaged a garment, please contact Rentique AU as soon as possible via Instagram DM or Rentiqueau@gmail.com. Early notification allows us to assess the damage and make alternative arrangements where another booking may be affected.
- Failure to notify Rentique AU of significant damage does not remove the customer's responsibility for damage caused during their hire period.
$20 Rental Bond
A $20 bond is required for every rental and is payable together with the rental fee before the booking is secured.
The bond is held as security against damage, stains, loss, or late return of the garment.
The full $20 bond will be refunded after the garment has been returned on time and inspected, provided it is returned in good condition.
The bond may be partially or fully withheld if the garment is returned with damage, staining, missing items/accessories, or is not returned. If the cost of repair, cleaning or replacement exceeds the $20 bond, the renter may be responsible for the additional costs.
The bond will also be forfeited if the garment is returned late without prior approval, as this may affect another customer's booking.
By paying the rental fee and bond, the renter acknowledges and agrees to these Rental Bond Terms & Conditions
Stains & Cleaning
- Garments are professionally maintained between hires where required.
- If a garment is returned with staining or requires specialist or additional cleaning beyond normal post-hire cleaning, a reasonable additional cleaning fee may apply.
- Additional $20 dry cleaning fee will apply to specific garments and is to be payed alongfside the hire price - if it does not need dry cleaning, the $20 will be refunded back to you !
- Please do not attempt to wash, soak, dry-clean, stain-remove or otherwise treat the garment yourself, even if it becomes dirty during your hire period. Attempted cleaning may cause further damage to delicate fabrics and finishes.
- Please contact Rentique AU if you are unsure how to handle a stain or issue with a garment.
Cancellations
- A minimum of 48 hours' notice is required for all cancellations.
- Cancellations made with less than 48 hours' notice will not be eligible for a refund, except where a refund or other remedy is required under Australian Consumer Law.
- If you need to change or cancel a booking, please contact us as soon as possible so we can attempt to make the garment available to another customer.
Returns & Late Fees
- Garments must be returned no later than 3 days after the customer's event, unless another return date has been agreed upon with Rentique AU in advance.
- If a garment is not returned by the agreed return date and the delay is the customer's responsibility, a $10 per day late fee will apply.
- Customers who know they will be unable to return a garment on time must contact Rentique AU as soon as possible.
- Contacting Rentique AU does not automatically waive any applicable late fees.
- Late returns that prevent or interfere with another customer's booking may also result in the customer being responsible for reasonable additional costs incurred as a result, where permitted by law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Where a customer is entitled to a refund, replacement, repair or other remedy under Australian Consumer Law, Rentique AU will provide the applicable remedy.
By completing a booking, you acknowledge that you have read and agreed to this policy.
